Jurisdiction-Led Benchmarking

Jurisdictions can take the lead in identifying key performance indicators.

BLOG POST | Oct 19, 2016

Who’s In Charge?  You Are.

As the ICMA Insights program continues to wind down, a number of members have inquired about what comes next. Is ICMA planning a new software partnership? Can jurisdictions continue to benchmark? How will performance management move forward?

To start with, ICMA is not planning to offer any new software. When the SAS partnership on ICMA Insights ends in May 2017, no single software package will take its place. That said, however, ICMA remains committed to both the practice of performance management and the facilitation of benchmarking. Even if each jurisdiction or region decides to work with its own software vendor(s), ICMA will continue to engage all parties in constructive discussion around the comparison of their datasets.

For those comparisons to be valid, however, it’s important for all the parties to use consistent metrics and definitions as they track performance.

ICMA is currently working with the Performance Management Advisory Committee to identify a short list of key performance indicators for nationwide comparison. The target size of this list would be in the range of 100 measures – not intended to track everything your departments do, but enough to give at least a few benchmarks for each major service.

That’s where you come in.

To help the committee make its selections, we encourage you to offer your suggestions for the top ten measures you would like to benchmark by adding “Comments” to this post or by sending them to performanceanalytics@icma.org. You may be as brief as you’d like (e.g., “response time”), and the committee will hammer out the details.  In many cases, the more specific measures have already been defined, and it’s simply a matter of the committee identifying which ones best capture the range of performance.

While the end result may not be an off-the-shelf full-service analytics system, the consensus list of measures will help guide future benchmarking in a way that ensures comparability even when data collection is decentralized and software-independent.

So what measures make your top ten list?


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