Making Connections: 2-1-1 Information and Referral and the City of Knoxville

This innovation uses the 2-1-1 Information and Referral Service in East Tennessee.

Jan 1, 2016
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This innovation uses the 2-1-1 Information and Referral Service in East Tennessee--managed by the City of Knoxville's 3-1-1 Information Service--to target Knoxville 2-1-1 callers with utility assistance needs. Once identified, these individuals are referred to Knoxville's community partner, the Community Action Committee, to determine eligibility for funds awarded to the city for weatherization and home repair to make homes more energy efficient. This innovation uses an existing community resource to identify a barrier to self-sufficiency for low-income community members, and this collaboration allows agencies to partner to address a prevalent community need.

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